BILL DEALPublic Works Director
Bill Deal is Public Works Director for the Town of Franklin. A native of Macon County, he is a graduate of Franklin High School and North Carolina State University.
Bill has been employed by the Town of Franklin since 2003 and promoted to his present position in 2015. He is a a Grade 4 Biological Wastewater Operator and a Grade 3 Pretreatment Specialist. Deal has also obtained a Grade 1 Collections Certification, a Grade 1 Physical Chemical Certification, a Level 1 Wastewater Laboratory Certification, and C-Surface Certification.
What We DoTown of Franklin Public Works
Welcome to the Town of Franklin's Public Works Department.
Public Works provides the Town of Franklin with a variety of services including: daily operation of both the water and waste water plants, operation and maintenance of water and sewer collection & distribution systems (water & sewer lines), as well as meter reading.
Town of Franklin Public Works also maintains sidewalks and several streets within the city limits. Crews remove snow in the winter and mow, edge and weed all Town owned properties in season.
Downloads & FormsForms & Information
» Utility Service Application (PDF)
» Utility Service Direct Payment Form (PDF)
» Owner/Landlord Permission Letter (PDF)
» Revert To Owner Form (PDF)
» Change of Address Request (PDF)
» Street Maintenance Request Form (PDF)
» Water/Sewer Extension Policy (PDF)
» Standard Specifications for Construction (PDF)
» 2023 Annual Drinking Water Report (PDF)
» 2023-2024 Annual Collections System Report (PDF)
» 2023-2024 Annual Wastewater Treatment Report (PDF)
» NCDOT Policy on Street & Driveway Access to North Carolina Highways (Link/PDF)
Additional Information & Resources
Town of Franklin, NC Maintained Streets
The Town of Franklin, NC maintains hundreds of streets within the city limits. » Download List (PDF)
Town of Franklin, NC Utility Service Billing
Bills:
You can pay your water or sewer bill in person at Town Hall located at 95 East Main Street between the hours of 8:30 a.m. and 4:55 p.m. Monday through Friday (excluding holidays). Bills may also be mailed to: PO Box 1479, Franklin, NC 28744.
Billing questions:
For questions concerning your water or sewer bill contact (828) 524-2516, ext. 301.
Town of Franklin, NC Utility Service Requirements
Home Owners:
In order to obtain water & sewer service from the Town of Franklin, NC, Home Owners must complete the following forms and submit to Town Hall located at 95 East Main Street in Downtown Franklin.
- Application for Utility Service
- Valid Photo ID
- Copy of Deed or Settlement Statement
Renters:
In order to obtain water & sewer service from the Town of Franklin, NC, Renters must complete the following forms and submit to Town Hall located at 95 East Main Street in Downtown Franklin.
- Application for Utility Service
- Valid Photo ID
- Copy of Rental Agreement (or) Letter from Landlord
- $100.00 Water Deposit
Town of Franklin, NC Brush / Leaf Pick Up
The Town of Franklin offers our residents within the Town limits, the convenience of a Brush & Leaf Pick Up service. Residents should contact Town Hall at 828-524-2516 to inform of the need for a pick up.
» DOWNLOAD 2025 Brush & Leaf Pick Up Schedule (PDF)
» DOWNLOAD Brush & Leaf Pick Up Guidelines (PDF)
All Brush and Leaf debris must be located at the edge of the street by 7:00 A.M. on the Monday of that week’s pick up.
The Rates and Guidelines are as follows.
Brush:
- Pieces cut longer than 10 feet will not be accepted
- Pieces that are more than 4 inches in diameter will not be accepted
- Brush should be placed in an orderly stack
- Brush must not be placed under any telephone, cable, power wires or other trees
- Brush must not be placed against walls, fences or mailboxes
- Brush must not be placed on water, telephone or cable boxes
- Brush must be cut and placed out at the curb, but not in the street or on the sidewalk by homeowner/tenant (no contract work). Contractors should remove brush at the time service is provided.
- Brush collection is designed for pruning and general cleanup around one's property. It is not designed for land clearing, tree, trunk, and stump removal.
- Items should be no heavier than two individuals can lift
- Free pick up of one (1) load annually from date of last pickup request.
- Additional loads within the year - $50.00 each load.
Leaves:
- Leaves must NOT be bagged
- Leaves should be raked to the edge of the street, but not onto the sidewalk or in the street
- Leaf piles must be free of sticks, limbs or other debris
- Leaf piles should not be placed on water, telephone or cable boxes
- Free pick up of one (1) load annually from date of last pickup request.
- Additional loads within the year - $50.00 each load.
» See Town of Franklin Streets Department Page
Public Works Department Fee Schedule 2024-2025
| DESCRIPTION | FEE |
|---|---|
| WATER & SEWER ACCOUNT FEES | |
| Deposit for Renters | $100.00 |
| Reconnect Fee Inside | $50.00 |
| Reconnect Fee Outside | $75.00 |
| Penalties | 1.5% |
| ENGINEER REVIEW FEES | |
| Line Extensions (Staff Review) | $300.00 |
| Line Extensions (Engineering Firm) | COST |
| BACKFLOW CROSS-CONNECTION | |
| Violation of Ordinance | $1,000.00 Per Violation / Per Day |
| Falsifying Records / Reports for Testing | $1,000.00 Per Violation |
| METERS & HYDRANTS | |
| Turn On/Off Meter During Business Hours (Customer Request - Non-Emergency) |
$40.00 |
| Turn On/Off Meter After Business Hours (Customer Request) |
$100.00 |
| Meter Replacement (Customer Request) | Cost Plus 10% |
| Meter Relocation Fee | Cost Plus 10% |
| Fire Hydrant Installation | Cost Plus 10% |
| Illegal Use Fire Hydrant/Tampering Fee | $500.00 + Damages |
| Chemical Analysis of Water (Customer Request) | Cost Plus 10% |
| BULK WATER | |
| 2 Inch Hydrant Meter Base Charge (18,000 Gallons) |
$443.40 |
| 3/4 Inch Hydrant Meter Base Charge (1,000 Gallons) |
$52.40 |
| Volume Charge Per 1,000 Gallons | $8.10 |
| WASTEWATER SERVICES | |
| Septic Truck Dumping Fee (per gallon) | $0.10 |
| Late Payment Fee for Septic Truck Dumping Fee | 1.5% of Balance Due |
| RV / Camper Dumping Fee | $50.00 |
| Surcharge BOD in Excess of Local Limits (Per LB) | $0.25 |
| Surcharge TSS in Excess of Local Limits (Per LB) | $0.15 |
| DAMAGED UTILITIES | |
| Utilities Damaged by Customer or Contractor | Cost of Equipment, Manpower and Supplies |
| EQUIPMENT USE (One Hour Minimum) | |
| Rubber-Tired Backhoe | $60.00 per hour |
| Mini-Excavator | $58.00 per hour |
| Vac Truck | $90.00 per hour |
| Dump Truck Small | $24.00 per hour |
| Dump Truck Large | $42.00 per hour |
| Sewer Camera | $60.00 per hour |
| Air Compressor | $24.00 per hour |
| Soil Tamp | $24.00 per hour |
| Street Sweeper | $90.00 per hour |
| MANPOWER USE (One Hour Minimum) | |
| Town Employees | Job Title Payrate Midpoint |
Water & Sewer Rates Residential
| FY 23/24 | FY 24/25 | ||||
|---|---|---|---|---|---|
| Size | Min. Gallons | Inside | Outside | Inside | Outside |
| 3/4 Inch | 1,000 | $21.00 | $42.00 | $22.05 | $44.10 |
| 1 Inch | 6,000 | $69.35 | $142.90 | $72.82 | $150.05 |
| 2 Inch | 18,000 | $193.80 | $399.30 | $203.49 | $419.27 |
| 4 inch | 24,000 | $304.40 | $627.10 | $319.62 | $658.46 |
| 6 Inch | 30,000 | $442.55 | $911.70 | $464.68 | $957.29 |
| 8 Inch & Above | Set By Engineering Study | ||||
| Volume Charge Water Per 1,000 Gallons |
$3.80 | $7.90 | $3.99 | $8.30 | |
| Sewer Base Charge | $9.90 | $19.80 | $10.40 | $20.79 | |
| Volume Charge Sewer Per 1,000 Gallons |
$5.00 | $7.70 | $5.25 | $8.09 | |
Water & Sewer Rates Commercial
| FY 23/24 | FY 24/25 | ||||
|---|---|---|---|---|---|
| Size | Min. Gallons | Inside | Outside | Inside | Outside |
| 3/4 Inch | 1,000 | $27.85 | $55.40 | $29.24 | $60.27 |
| 1 Inch | 6,000 | $90.05 | $185.60 | $94.55 | $194.88 |
| 2 Inch | 18,000 | $235.30 | $484.80 | $224.07 | $509.04 |
| 4 inch | 24,000 | $373.55 | $769.60 | $392.33 | $808.08 |
| 6 Inch | 30,000 | $496.80 | $1,054.30 | $537.34 | $1,107.02 |
| 8 Inch & Above | Set By Engineering Study | ||||
| Volume Charge Water Per 1,000 Gallons |
$4.35 | $9.00 | $4.57 | $9.45 | |
| Sewer Base Charge | $10.60 | $21.90 | $11.13 | $23.00 | |
| Volume Charge Sewer Per 1,000 Gallons |
$5.00 | $10.20 | $5.25 | $10.71 | |
Water & Sewer Tap Fee Schedule
| Size/Other | Inside | Outside | Additional | |
|---|---|---|---|---|
| Water | 3/4 Inch | $1,200.00 | $2,400.00 | Plus Materials & Accessories |
| Water | 1 Inch | $1,500.00 | $3,000.00 | Plus Materials & Accessories |
| Water | 2 Inch | $2,000.00 | $4,000.00 | Plus Materials & Accessories |
| Water | 4 Inch | $2,750.00 | $5,500.00 | Plus Materials & Accessories |
| Water | 6 Inch | $3,300.00 | $6,600.00 | Plus Materials & Accessories |
| Water | 8 Inch | $3,850.00 | $7,700.00 | Plus Materials & Accessories |
| Water | 10 Inch & Above | Set By Engineering Study | ||
| Water | Crossing Road (Punch) | $300.00 | $600.00 | |
| Water | Cutting Road | $600.00 | $1,200.00 | |
| Sewer | $880.00 | $1,760.00 | ||
| Sewer | $1,100.00 | $2,200.00 | ||
| Sewer | $1,320.00 | $2,640.00 | ||
| Sewer | Set By Engineering Study | |||
| Sewer | $600.00 | $1,200.00 | ||
| AVAILABILITY FEE SCHEDULE | ||||
| Water Meter Size | Water | Sewer | ||
| Size/Fee | 3/4 Inch | $700.00 | $1,100.00 | |
| Size/Fee | 1 Inch | $1,750.00 | $2,750.00 | |
| Size/Fee | 2 Inch | $5,600.00 | $8,800.00 | |
| Size/Fee | 3 Inch | $10,500.00 | $16,500.00 | |
| Size/Fee | 4 Inch | $17,500.00 | $27,500.00 | |
| Size/Fee | 6 Inch | $42,000.00 | $66,000.00 | |
| Size/Fee | 8 Inch | $52,500.00 | $82,500.00 | |
| Size/Fee | 10 Inch | $70,000.00 | $100,000.00 | |
| Size/Fee | 12 Inch | $87,500.00 | $137,500.00 | |
| STREET SERVICES | ||||
| Service | FEE | |||
| Leaf Pickup (One Free) |
$50.00 | |||
| Brush Pickup (One Free) |
$50.00 | |||