Frequently Asked Questions

Town of Franklin, North Carolina

How do I get power?
Call Duke Energy toll free at 1-800-777-9898. In addtion to Duke Energy billing options you may also pay your bill at Texaco N&N Express located at 1256 E. Main street Franklin NC 28734. Learn more at

How do I get water & sewer?
You should contact the Town and request to have your water connected. If you live in town there will be a charge of $50 if outside of town a $75 charge.
Wells and septic sytems are permitted in the Town of Franklin. To learn more about city water & sewer visit here or call Town Hall 828-524-2516.

Who do I call after hours if I have a water or sewer emergency?
Call dispatch at 828-524-2020.

How do I get phone service?
Landline phone service in Franklin is provided by Frontier Communications. You may also call 1-800-921-8101. In addition to Frontier billing services you can also pay your phone will at Books Unlimited in Downtown Franklin located at 60 E. Main Street Franklin NC 28734, phone number 829-369-7947. English | Espanol

Who provides cell phone coverage in the Franklin area?
Verizon Wireless, AT&T, US Cellular and T-Mobile.

Who offers internet service for the Franklin area?
Frontier (Espanol), Morris Broadband, Balsam West Fiber, Dish Net and HughesNet.

What about TV service?
Town of Franklin does not operate a local cable/TV service. There are several options to choose from. Cable TV is offered by Morris Broadband. Satellite TV services by Dish and DirecTV are also available.

How do I get garbage pick-up?
The Town of Franklin does not offer residential or commercial garbage pick-up. However, this service may be obtained from J&B disposal. They are located at 207 Highlands Road. The number to call is 828-369-2727. You may also utilize the Macon County Landfill or one of their convenience center locations. To find the closest to you call 828-349-2000.

What festival and events does the Town of Franklin Offer?
July 4th, Pumpkin Fest, Veterans Day Parade and Winter Wonderland. You can learn more on our website dedicated to Franklin, North Carolina festivals & events by clicking here.

How do I know if I live on a Town or NCDOT maintained Street?
Please click here for a complete list of Town maintained streets.

What are the business hours for Town Hall?
Monday through Friday 8:00 a.m. until 5:00 p.m.

Do I need a permit to burn brush?
Not in Town. Required in the County. Visit

Does the Town of Franklin provide snow removal?
Yes, the Town provide snow removal on Town maintained streets.