Welcome to the Town of Franklin, NC
Incorporated 1855Welcome to the Town of Franklin. We invite you to explore our website for the latest information for residents, businesses, and visitors. Information is updated on a regular basis with announcements and other events happening in and around Franklin. Town Council meeting agendas & minutes, Town of Franklin sign & zoning ordinances, Public Notices and other information can also be found on FranklinNC.com.
Hurricane Helene Information
STATE OF EMERGENCY DECLARED BY MAYOR HORTON
Due to the effects of Hurricane Helene, a State of Emergency has been declared within the jurisdiction of the Town of Franklin by Mayor Jack Horton. The emergency area covered by this state of emergency shall be the entire jurisdiction of the Town of Franklin including its extraterritorial jurisdiction areas. This declaration will remain in effect until rescinded.
READ FULL STATE OF EMERGENCY DECLARATION »
TROPICAL HELENE RECOVERY INFORMATION (Thursday Afternoon Update)
Services are coming back online for most of the Franklin area. There are still disruptions in cellular service and some internet services. Many stores are still cash only until repairs can be made.
POWER
Duke Energy lineworkers, tree trimmers and other storm support workers have begun to restore power following Helene's historic destruction in the Carolinas. Wind damage, adverse road conditions and power outages are particularly widespread across the portions of western North Carolina, mainly east of the Franklin area.
As of this Thursday afternoon update, there are approximately 11 (eleven) Duke Energy Customers without power in the Franklin area compared to 8,400 on Saturday.
CELLULAR SERVICE
Data, voice, text and wireless home internet services are limited in Franklin, NC.
Disaster Roaming
Disaster Roaming has been enabled in North Carolina to help connect residents who may be otherwise offline. Disaster roaming allows any phone on any cellular network to access any available network to connect to, regardless of provider.
To turn disaster roaming on, iPhone users can do so by going to Settings > Cellular > Cellular Data Options, and then toggle “Data Roaming” to the on position.
Android users can do so by going to Settings > Connections > Mobile Networks > Mobile Data, enable roaming
If a Wi-Fi connection is available, users can activate Wi-Fi calling to make calls.
Verizon engineers are engaged and are working quickly to identify and solve the issue. There is no estimated time for service to be restored.
AT&T is reporting (outage map) that their services have been restored.
T-Mobile has no update available.
OPTIMUM CABLE
Optimum services have been restored as of 12:48 p.m. on Wednesday, October 2nd. An equipment reset may be needed.
Thursday - There is one outage affecting 297 customers.
DOWNTOWN FREE WI-FI
The Town of Franklin has free Wi-Fi on the town hill area in downtown.
ROAD CLOSURES - IN FRANKLIN, ALL MAJOR ROADS ARE OPEN
Numerous roads were impacted by Helene in Western North Carolina. You cannot get from North Carolina to Tennessee via I-40 or I-26. Interstate 40 is impassable in multiple locations. Interstate 26 is closed at the Tennessee State Line. Please note: There are many closed roads that are not listed on this site as many areas are not able to report at this time. Click or tap here for more information »
WELFARE CHECKS - MACON COUNTY ONLY
At this time Franklin Fire & Rescus is only doing welfare checks for people that have known medical issues. We will only perform the checks from 8am to 5pm. Call Franklin Fire & Rescue at 828-524-2332.
POSTAL SERVICE
All retail and delivery operations for facilities in the 286, 287, 288 and 289 3-digit zip code areas are temporarily suspended until further notice due to Hurricane Helene impacts.
UPS & FedEx
FedEx reports that limited service is available in the Franklin area at this time. FedEx Freight is not delivering to the Franklin area.
UPS - According to their website, there is no disruption of services for the Franklin area.
BANKING
Due to communications issues, all ATMs are temporarily out of service. Some banks are open and offering manual transactions.
Helene REcoveryInformation
Tropical Storm Helene has caused catastrophic damage across portions of Western North Carolina.
Power, Mobile, Internet and other services are affected in the Franklin area.
If you have been trying to reach family and friends, utility companies are working to assess and restore services, but this will take some time.
Town Hall OFfice HoursNew Office Hours
Franklin Town Hall is open Monday through Thursday from 8:00 a.m. until 5:30 p.m. and on Friday from 8:00 a.m. until 3:00 p.m.
Payments at the window are accepted from 8:30 a.m. until 5:25 p.m. Monday through Thursday and from 8:30 a.m. until 2:55 p.m. on Friday.
The drop box is also available for payments before and after hours and on weekends.
Social DistrictLatest Information
The Town of Franklin’s social district will be in effect beginning Saturday, June 22 at Noon. All signage and boundary markers will be installed between June 3 and June 14, 2024. There is an informational page that has been added to the Town’s website (see link below) and a QR code on all of the various social district indicators.
The Town will hold an informational session at the Town Hall on Thursday, June 20, 2024 in the Town Hall Board Room beginning at 5:30 p.m. to answer questions related to the social district.
LEARN MORE ABOUT FRANKLIN'S SOCIAL DISTRICT »
