Welcome to the Town of Franklin, NC

Incorporated 1855

COVID-19 Novel Coronavirus Notices & Information from the Town of Franklin NC

North Carolina Pauses in Safer At Home Phase 2, Adds Statewide Requirement for Face Coverings

As trends move in the wrong direction, state will not yet move into Phase 3

» Read Executive Order 147 | » EO 147 FAQs | » Read NCDHHS Interim Guidance of Face Coverings

Due to the vast amount of information available to our citizens, the Town of Franklin has expanded our website to include separate sections for the State of North Carolina, Macon County NC, and Resources.

» GO TO THE LATEST CORONAVIRUS INFORMATION FROM THE TOWN OF FRANKLIN, NC

» CLICK HERE TO READ THE LATEST CDC GUIDANCE ON HOW TO PROTECT YOURSELF AND OTHERS FROM COVID-19

July 04, 2020 Update - 129 Active Cases of COVID-19 in Macon County, 156 Recovered, 1 Death | 286 Total Cases » READ MORE

June 26, 2020 - North Carolina Pauses in "Safer At Home" Phase 2, Adds Statewide Requirement for Face Coverings

As trends move in the wrong direction, state will not yet move into Phase 3 - Effective 5:00pm June 26, 2020

» Read Executive Order 147 | » EO 147 FAQs | » Read NCDHHS Interim Guidance of Face Coverings

The entire state of North Carolina remains under a “Safer at Home” (Phase 2) Executive Order at least through July 17, 2020.

Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19; however, anyone of any age can become infected with this illness. Therefore, we ask that community members strictly follow the governor’s orders and continue to practice social distancing, as well as safe hygiene measures such as hand washing and frequently cleaning touched objects and surfaces. The public can monitor the different phases of re-opening and learn more about the restrictions by clicking here.

It is important to make sure the information you are getting about COVID-19 is coming directly from reliable sources. For more information, please visit the CDC’s website and NCDHHS’ website, which also includes future positive COVID-19 test results in North Carolina.

MCPH regularly updates our Facebook page with accurate and current information regarding COVID-19; we encourage the public to check our Facebook page by clicking here for up-to-date information.

Symptoms for COVID-19 are fever, cough, other lower respiratory illness (shortness of breath). If you believe that you may have COVID-19, please call the Health Department at 828-349-2517. The call center is open Monday through Friday from 8:00am – 5:00pm, until further notice.

TOWN OF FRANKLIN NC REOPENINGS, CLOSURES & CANCELLATIONS

  • Memorial Park is open. Everyone visiting the park should practice social distancing and adhered to Phase 2 of Governor Coopers re-opening guidelines.

    However, the park and building will not be available to rent until July 17th or when North Carolina's Reopening Phase 2 is eased or lifted.

  • The Gazebo will remain closed until renovations are completed. A new roof on the Gazebo is scheduled in the upcoming weeks.  

  • Town Hall lobby remains closed due to COVID-19. Customers are encouraged to mail in payments and utilize the drop box at Town Hall.

  • Pickin on the Square - Postponed until further notice.

  • Bars are closed.

  • The Franklin ABC Store will be limiting operational hours. The store will close at 6:00 p.m. each day.

CORONAVIRUS QUESTIONS

Do you have questions about COVID-19 or suspect you may have symptoms? Please call Macon County’s Community Resource Center at 828-349-0211 for information on the following:

- Questions about possible COVID-19 symptoms (fever, coughing, and difficulty breathing)
- Questions about state or local regulations
- Questions about unmet needs

The call center is open Monday through Friday from 8 am to 5 pm.

PUBLIC NOTICES

Utility Accounts

Notice is hereby given that the Town of Franklin will suspend reconnection fees, late penalties and interest on Town of Franklin utility accounts for at least the next sixty (60) days. This is effective as of March 10, 2020, and is now extended pursuant to North Carolina Executive Order 124 and any extensions thereof.

We know that many of our customers are struggling during these difficult and uncertain times and we are committed to providing clean, safe drinking water so that you and your family can remain healthy. To make sure you are not surprised by a large past due balance later, we will continue to notify you when your account is past due. Our staff is available to work with you to set up a payment arrangement or assist with scheduling automatic payments.

Hard copies of North Carolina Executive Order 124 are available for pick up at Town Hall located at 95 East Main Street, Franklin, NC 28734. You may also download NCEO 124 here. For questions or assistance please call 828-524-2516.

CUSTOMER INQUIRIES & MAKING PAYMENTS

    Attention all customer’s due to COVID-19, if you have a general question or inquiry please knock on the window at the Franklin Town Hall reception area during business hours and someone will be able to assist you.

    If come to Franklin Town Hall to make a utility or tax payment, it is preferred you utilize the drop box for payment located out front. If you need a receipt, please put that request in envelope and we can mail, fax, or email that to you. If you have a question regarding a utility or tax payment please call 828-524-2516.

    INFORMATION FROM THE FRANKLIN POLICE DEPARTMENT

    During the COVID-19 pandemic the world is currently facing, the Franklin Police Department will continually evaluate and update its day-to-day operations as needed. Changes in operation and response protocols will be implemented to protect sworn and non-sworn personnel and the public as we continue to serve the community. » READ THE LATEST UPDATES

    For assistance or questions regarding these notices, please call the Town of Franklin at 828-524-2516.

    Balsam West Establishes Free WI-FI Hotspot in Franklin

    Balsam West has established a drive-in Wi-Fi hotspot that is free and open to the public at the Franklin Plaza parking lot in Franklin. The SSID is Balsamwest and the login is balsamwest . » More information at Balsam West

Business Resources

» See Reopening Resources for your business from the Macon County Ecomonic Development Commission

» Count on Me NC - A free online training program to help restaurants, hotels and other businesses learn the best ways to protect customers and employees from COVID-19. » VISIT WEBSITE

 

town of franklin nc

Franklin, North CarolinaTown of Franklin

Welcome to the Town of Franklin. We invite you to explore our website for the latest information for residents, businesses, and visitors.

Information is updated on a regular basis with announcements and other events happening in and around Franklin. Town hall meeting agendas & minutes, town sign & zoning ordinances, GIS mapping and other useful information can also be found on FranklinNC.com.

A Welcome from Town of Franklin NC Bob Scott

Mayor's WelcomeMessage from Mayor Bob Scott

Thank you for visiting the Town of Franklin online. The purpose of this site is to keep the citizens, businesses and visitors of Franklin informed with a wide variety of information. Franklin is a slice of small town America that is rich in culture and history. Yet, we embrace the future with a business friendly community and work to provide amenities that help our Town grow. If you’re visiting discover all that Franklin has to offer.

 

COVID-19 Coronavirus Information from the Town of Franklin North Carolina

Corona virusInformation

During this time of heightened awareness for public safety due to the COVID-19 pandemic, the Town of Franklin will keep our citizens and visitors up-to-date with a special website page devoted to Coronavirus information.

In addition to any precautions being taken by the Town of Franklin, NC, you will also find a list of resources to educate yourself on the latest new concerning this public health event.

» LEARN MORE

 


about town of franklin nc

about franklin, ncDiscover Us!

The Town of Franklin is located in the mountains of Western North Carolina and is surrounded by beautiful streams & waterfalls and offers a wealth of things to do. We were recently named the 25th best city to live in North Carolina by the U.S. Chamber of Commerce. Enjoy our many festivals & events along with great shopping and services from our Downtown Merchants. Discover the breathtaking views around Franklin on one of the many hiking trails. You'll also discover plenty of fishing, hunting, rafting, kayaking and more outdoor adventures!

» READ MORE

 


franklin nc pay water bill online

PAY YOUR WATER BILL ONLINENow Available

PLEASE NOTE: In order to access online bill pay you will need your new account number and last amount paid. Surcharges apply.

Save time or a trip to Town Hall by utilizing this new online bill pay service. Simply follow this link or choose the quick link at the bottom of the page to be redirected to a secure page where you can pay your water bill online. Please note a new window will open.

» PAY WATER BILL

town of franklin nc public notices

public noticesLatest Information & Announcements

As a service to our citizens and business community, the Town of Franklin posts notices of official public hearings held by Town Board of Aldermen and Town boards and authorities. Information is also posted on bids being accepted by the Town of Franklin and other notices for our community's input and participation. You'll find a complete listing of the latest Public Notices and additional information here.

» SEE NOTICES

franklin nc festivals events

FRANKLIN FESTIVALS & MOREAlways Something To Do

From Pickin' on the Square to the World Famous Pumpkin Roll, you'll discover there is always something to in Franklin, NC.

The Town of Franklin sponsors many special events each year including PumpkinFest & Winter Wonderland. Downtown Merchants also host special events including Airing of the Quilts, Appalachian Heritage Festival and more. Click below to go to our special festivals & events website.

» LEARN MORE

Resources for Opening a Business in Franklin, North Carolina

Opening a Business?Information to Assist You

Franklin, North Carolina is the perfect place for your business venture. We welcome you to be a part of our thriving community.

Before opening a business in Franklin there are a few steps everyone needs to take before buying a property or signing a lease.

Click the link below to learn how to get started in opening a business in Franklin, NC.

»LEARN MORE

Information for New Residents to Franklin NC

Moving to Franklin?Information for Residents

The Town of Franklin, NC is a great place to work, live and play!

If you're considering a move to our wonderful town, we've compiled a list of resources to help you get started.

You'll find even more in our For Residents section on this site's main menu.

» LEARN MORE

Quick Links

Pay Water Bill

Bid on Town Surplus

Employee Directory