COVID-19 Novel Coronavirus

Town of Franklin, NC Information For Citizens & Visitors

Town of Franklin, NC COVID-19 Novel Coronavirus Public Notices, Information & Resources

August 6 Update: 64 Active Cases of COVID-19 in Macon County, 402 Recovered, 3 Deaths | 469 Total Cases

Symptoms for COVID-19 are fever, cough, other lower respiratory illness (shortness of breath). If you believe that you may have COVID-19, please call the Health Department at 828-349-2517. The call center is open Monday through Friday from 8:00am – 5:00pm, until further notice.

The Macon County Public Health COVID-19 Screening Call Center is operating on the following schedule to allow for employees to take a lunch break: Monday through Friday 8:30 am to 12:00 pm and 1:00 pm to 4:00 pm. If you are unable to call during these hours, please leave a message and it will be returned during normal operating hours.

North Carolina to Remain Paused in Safer At Home Phase 2 until at least through September 11, 2020 - STATEWIDE REQUIREMENT FOR FACE COVERINGS

» Read Executive Order 155 | » Read NCDHHS Interim Guidance of Face Coverings

August 6 - Macon County to Hold Community Testing in Franklin on Thursday, August 13th

Macon County Emergency Management and Macon County Public Health will be hosting a COVID-19 testing clinic for the community in Franklin on August 13th, 2020. The clinic will be held at Macon Middle School from 8AM to 11AM. Persons may get a COVID-19 test regardless of their ability to pay and do not need to schedule an appointment.

WHAT: COVID-19 Testing Clinic
WHEN: August 13th, 2020, 8AM until 11 AM
WHERE: Macon Middle School - 1345 Wells Grove Road - Franklin, NC 28734

For those who would like to receive a COVID-19 test, you are asked to fill out your paperwork ahead of time, which is available at the following link: CLICK HERE. You are also asked to bring your insurance card, if you have insurance. There is no cost for a COVID-19 test, with or without insurance.

August 6 - TDA Meeting Cancelled

Notice is hereby given that there will not be a regular meeting for the Franklin Tourism Development Authority Board for Monday August 10, 2020 at 5:30 p.m. The next regularly scheduled Franklin Tourism Development Authority Board meeting will be Monday September 14, 2020, 2020 at 5:30 p.m. in the Town Hall Boardroom, 95 East Main Street, Franklin, NC.

If you have any questions about the TDA, please contact, Summer Woodard, Town Manager, at 828-524-2516.

August 3 - Macon County Public Health Identifies a COVID-19 Outbreak

Macon County Public Health has identified a COVID-19 outbreak in staff and residents at Drake Cottage, a congregate living facility. Four individuals have tested positive for COVID-19. All positive patients are being isolated and are doing well. Drake Cottage has been following the highest levels of Personal Protective Equipment standards while in their facility and especially when working with residents.
All the residents and staff of Drake Cottage have been tested for COVID-19 at the direction MCPH’s Medical Director and Drake Cottage. All results have been received, and all residents and staff will be tested again later in the week. Drake Cottage and Macon County Public Health are working together and have verified that Drake Cottage has all the necessary PPE, sanitizing, and monitoring supplies and guidance they need to assure that any spread is minimal.

In addition to Drake Cottage staff and residents, MCPH is working to identify any additional close contacts of these individuals. The CDC defines close contact as being within approximately 6 feet of a person with an infection with COVID-19 case for a prolonged period of time of 10 minutes or longer. Based on information provided by the individual, county health officials will assess risks of exposure, determine which if any additional measures are needed such as temperature and symptom checks, quarantine and/or testing.

July 31, 2020 Update - Macon County Schools

The Macon County Board of Education has approved Plan B for the 2020-2021 school year.

  • Students in the Franklin area (K-8) will alternate between A/B days. Group A will attend Monday & Wednesday and Group B will attend Tuesday & Thursday. All students will have remote learning on Friday.
  • Franklin High School will operate on A/B days with Freshman and Juniors attending on Monday & Wednesday and Sophomores & Seniors on Tuesday & Thursday. Friday will be remote learning for everyone.
  • Macon Early College will operate on A/B days. Group A will attend for face to face instruction on Monday and Wednesday. Group B will attend for face to face instruction on Tuesday and Thursday. Remote Learning for all on Friday
  • Nantahala School & Union Academy- All students on campus-social distancing requirements in place (M,T,W,T). Remote learning for all students on Friday.
  • September 7-11 will be remote learning for everyone (with the exception of the Labor Day Holiday). This will allow our district time to evaluate Plan B & adjust if needed.

Face coverings will be provided & required for all students & staff.

Our parent survey will remain open until Monday, August 3. If you have not completed the survey, please do so. If you have completed the survey, and would like to change your option for in-person instruction or virtual academy, please contact your child’s school.

Additional information & details will be forthcoming including the class lists for A day & B day. Thank you for your patience and understanding as we all work together in the best interest of all our students.all remote learning.

Macon County Emergency Services has set-up a new non-emergency telephone number to answer any COVID-19 Questions. Call 828-349-2517.

Due to the enormous amount of information available to our citizens, the Town of Franklin, North Carolina has expanded the information on our website concerning the COVID-19 pandemic. This page will serve as information for the Town of Franklin along with related resources. See complete information by scrolling down the page.

You may also click on the images and/or links below for information from Macon County, the State of North Carolina, and reliable resources for coronavirus updates.

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State of North CarolinaCoronavirus Information

North Carolina to Remain Paused in Safer At Home Phase 2 until at least through September 11, 2020 - STATEWIDE REQUIREMENT FOR FACE COVERINGS

Bars, indoor entertainment venues, gyms, and public playgrounds remain closed; Restaurants, personal care businesses, and pools open with limitations & safety requirements.


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Macon County NCCoronavirus Information

Regulations imposed in Macon County (Less the Towns of Franklin and Highlands) by the Macon County Emergency Management Coordinator in connection with the COVID-19 Pandemic will be repealed, cancelled and ended effective May 8, 2020 at 05:00 PM. Executive Orders of the Governor of the State of North Carolina are still valid and remain in full force and effect, including limits on mass gatherings, and retail social distancing requirements.


The entire state of North Carolina is under an extended“Safer at Home” executive order with face coverings mandatory in public settings, currently under phase two. This order is in effect until 5:00 pm on Friday, September 11.

Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19; however, anyone of any age can become infected with this illness. Therefore, we ask that community members strictly follow the governor’s orders and continue to practice social distancing, as well as safe hygiene measures such as hand washing and frequently cleaning touched objects and surfaces. The public can monitor the different phases of re-opening and learn more about the restrictions by clicking here.

It is important to make sure the information you are getting about COVID-19 is coming directly from reliable sources. For more information, please visit the CDC’s website and NCDHHS’ website, which also includes future positive COVID-19 test results in North Carolina.

MCPH regularly updates our Facebook page with accurate and current information regarding COVID-19; we encourage the public to check our Facebook page by clicking here for up-to-date information.


  • Memorial Park is open. Everyone visiting the park should practice social distancing and adhered to Phase 2 of Governor Cooper's re-opening guidelines.

    However, the park and building will not be available to rent until after July 17 -or- when Phase 2 of North Carolina's COVID-19 restrictions are eased.

  • The Gazebo will remain closed until renovations are completed. A new roof on the Gazebo is scheduled in the upcoming weeks.  

  • Town Hall lobby remains closed due to COVID-19. Customers are encouraged to mail in payments and utilize the drop box at Town Hall.

  • Pickin on the Square - Postponed until further notice.

  • Bars are closed.

  • The Franklin ABC Store will be limiting operational hours. The store will close at 6:00 p.m. each day.

State of NC Launches New COVID-19 Web Portal

The State of North Carolina has launched a new COVID-19 web portal at in an effort to gather all the COVID-19 related information from a wide range of State agencies. The existing DHHS site at will remain, and its content is accessible from the new site.



Utility Accounts Public Notice

Notice is hereby given that the Town of Franklin will suspend reconnection fees, late penalties and interest on Town of Franklin utility accounts for at least the next sixty (60) days. This is effective as of March 10, 2020, and is now extended pursuant to North Carolina Executive Order 124 and any extensions thereof.

We know that many of our customers are struggling during these difficult and uncertain times and we are committed to providing clean, safe drinking water so that you and your family can remain healthy. To make sure you are not surprised by a large past due balance later, we will continue to notify you when your account is past due. Our staff is available to work with you to set up a payment arrangement or assist with scheduling automatic payments.

Hard copies of North Carolina Executive Order 124 are available for pick up at Town Hall located at 95 East Main Street, Franklin, NC 28734. You may also download NCEO 124 here. For questions or assistance please call 828-524-2516.


Attention all customer’s due to the growing concern for COVID-19 novel coronavirus, if you have a general question or inquiry please knock on the window at the Franklin Town Hall reception area during business hours and someone will be able to assist you.

If come to Franklin Town Hall to make a utility or tax payment please utilize the drop box payment located out front. If you need a receipt, please put that request in envelope and we can mail, fax, or email that to you. If you have a question regarding a utility or tax payment please call 828-524-2516.

For assistance or questions regarding these notices, please call the Town of Franklin at 828-524-2516.


During the COVID-19 pandemic the world is currently facing, the Franklin Police Department will continually evaluate and update its day-to-day operations as needed. Changes in operation and response protocols will be implemented to protect sworn and non-sworn personnel and the public as we continue to serve the community. » READ THE LATEST UPDATES

    Balsam West Establishes Free WI-FI Hotspot in Franklin

    Balsam West has established a drive-in Wi-Fi hotspot that is free and open to the public at the Franklin Plaza parking lot in Franklin. The SSID is Balsamwest and the login is balsamwest . » More information at Balsam West


The new website,, is available for a full list of resources available to local businesses. Additional resources are below.


If your business or non-profit organization experienced interruption due to the COVID-19 coronavirus pandemic, the new Job Retention Grant (JRG) Program may be able to offer assistance. The maximum grant amount may be up to two months of the eligible entity’s average monthly payroll costs from 2019 plus an additional 25% of that amount. The grant amount may not exceed $250,000.

To qualify to receive these grant funds, your organization must meet some specific eligibility requirements, which you can review below. We also encourage you to read carefully these instructions, which will help you gather the information and documentation you'll need before filling out the online application form.

NC Commerce provides answers to the most frequent questions about the program here, and you can also review the underlying law that authorizes the program.

Applications are being accepted from now until the application deadline of Tuesday, September 1, 2020 at 11:59pm. No applications will be accepted after that time. No grants will be awarded before the September 1 deadline, and the potential amount of each grant will not be determined until all applications have been reviewed and awarded.

The JRG team is available to assist you. Email your questions or comments to:



» Download Macon Clean & Safe Business & Restaurant Posters (pdf)

» Add Your Business to Reopening Macon Website (click "Add a Business" in the upper right corner)

» See Reopening Resources for your business from the Macon County Ecomonic Development Commission

» Count on Me NC - A free online training program to help restaurants, hotels and other businesses learn the best ways to protect customers and employees from COVID-19. » VISIT WEBSITE

March 26 , 2020 - UPDATE - Emergency Proclamation 2020-2


Overview (please read complete text of download above for complete information):

During the State of Emergency previously declared within the corporate jurisdiction of the Town of Franklin, all lodging facilities including hotels, motels, resorts, inns, guest houses, bed and breakfasts, campgrounds, RV parks, vacation cabins, home rentals, and any and all short term rentals or leases within the said jurisdiction are ordered to be closed to the public at 5:00 p.m. on Friday, March 27th, 2020. For purposes of this proclamation, the term 'short-term' shall mean for a term of less than twenty-eight (28) days in duration.

Existing non-short-term rentals or leases that are continuously occupied are excluded from the operation of this declaration. The following persons and activities are further exempted:
a. Employees and independent contractors of the Town, County of Macon, any provider of medical care, or government or public utility.
b. Military, National Guard, or law enforcement personnel deployed and/or assigned to assist local agencies during the Local State of Emergency.
c. Town residents who occupy a lodging facility due to circumstances that have rendered the person's usual place of residence uninhabitable.
d. Anyone ordered quarantined within a lodging facility by an appropriate public health official.
e. Homeless persons occupying a lodging facility prior to the effective date and time of this proclamation; use of lodging facilities needed to house the homeless of the Town of Franklin in an emergency related to the COVID-19 response.
f. Use of a lodging facility if used as an emergency facility to assist with the COVlD-l9 response


Mass gatherings of persons in groups of more than 10 people are prohibited.. A mass gathering is defined as any event or convening that brings together more than 10 people in a single room or single space at the same time, such as an auditorium, stadium, area, large conference room, meeting hall, theater, or any other confined indoor or outdoor space. This includes parades, fairs, and festivals.

Childcare facilities are permitted to remain open pursuant to guidance from the NC Division of Child Development and Early Education.

Executive Orders issued and amended by the Governor of North Carolina including orders prohibiting or restricting the operation of business establishments, the congregation of people as well as the movement of people in public places, including but not limited to Executive orders number 116, 117, 118,119 and 120, will be enforced by local law enforcement officers or other agencies as appropriate.

All persons are urged to maintain social distancing (approximately six (6) feet away from other people) whenever possible and to continue to wash hands, and practice proper respiratory etiquette (including coughing into elbow).

lt is recommended lhat all persons whose point of departure originates from outside the area of , "community spread," currently including the states of New York, New Jersey, Washington, and Florida, and which shall also include other states which are subsequently designated areas of "community spread," and entering into the Town of Franklin for the Sole purpose of relocating temporarily into an area of less substantial spread, shall be subject to Quarantine and/or lsolation Orders by the Macon County Health Director in accordance with applicable state law and are hereby specificaily requested to quarantine or isolate themselves, as appropriate, for a period of fourteen (14) days to limit exposure to our residents and prevent a hardship for local infrastructure, including the healthcare industry.

March 17, 2020 - Town of Franklin Declares State of Emergency