COVID-19 Novel Coronavirus

Town of Franklin, NC Information For Citizens & Visitors

Town of Franklin, NC COVID-19 Novel Coronavirus Public Notices, Information & Resources

July 04, 2020 Update - 129 Active Cases of COVID-19 in Macon County, 156 Recovered, 1 Death | 286 Total Cases

Symptoms for COVID-19 are fever, cough, other lower respiratory illness (shortness of breath). If you believe that you may have COVID-19, please call the Health Department at 828-349-2517. The call center is open Monday through Friday from 8:00am – 5:00pm, until further notice.

North Carolina Pauses in Safer At Home Phase 2, Adds Statewide Requirement for Face Coverings

» Read Executive Order 147 | » EO 147 FAQs | » Read NCDHHS Interim Guidance of Face Coverings

Macon County Emergency Services has set-up a new non-emergency telephone number to answer any COVID-19 Questions. Call 828-349-2517.

Due to the enormous amount of information available to our citizens, the Town of Franklin, North Carolina has expanded the information on our website concerning the COVID-19 pandemic. This page will serve as information for the Town of Franklin along with related resources. See complete information by scrolling down the page.

You may also click on the images and/or links below for information from Macon County, the State of North Carolina, and reliable resources for coronavirus updates.

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State of North CarolinaCoronavirus Information

As Key Indicators Have Become Unstable, North Carolina Pauses in Safer At Home Phase 2

Phase 2, Safer At Home in effect until July 17 at 5 pm

Bars, indoor entertainment venues, gyms, and public playgrounds remain closed; Restaurants, personal care businesses, and pools open with limitations & safety requirements.


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Macon County NCCoronavirus Information

Regulations imposed in Macon County (Less the Towns of Franklin and Highlands) by the Macon County Emergency Management Coordinator in connection with the COVID-19 Pandemic will be repealed, cancelled and ended effective May 8, 2020 at 05:00 PM. Executive Orders of the Governor of the State of North Carolina are still valid and remain in full force and effect, includinglimits on mass gatherings, and retail social distancing requirements.


The entire state of North Carolina is under an extended“Safer at Home” executive order with face coverings mandatory in public settings, currently under phase two. This order is in effect until 5:00 pm on Friday, July 17.

Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19; however, anyone of any age can become infected with this illness. Therefore, we ask that community members strictly follow the governor’s orders and continue to practice social distancing, as well as safe hygiene measures such as hand washing and frequently cleaning touched objects and surfaces. The public can monitor the different phases of re-opening and learn more about the restrictions by clicking here.

It is important to make sure the information you are getting about COVID-19 is coming directly from reliable sources. For more information, please visit the CDC’s website and NCDHHS’ website, which also includes future positive COVID-19 test results in North Carolina.

MCPH regularly updates our Facebook page with accurate and current information regarding COVID-19; we encourage the public to check our Facebook page by clicking here for up-to-date information.

June 25 - Macon County Public Health Identifies a COVID-19 Outbreak

Macon County Public Health has identified a COVID-19 outbreak in staff at Macon Valley Nursing Home. Two staff members of Macon Valley Nursing Home have tested positive for COVID-19. Both are asymptomatic and are isolating at home. Both employees will not return to work until they have two negative COVID-19 tests, taken 24 hours apart. Macon Valley Nursing Home has been following the highest levels of Personal Protective Equipment standards while in their facility and especially when working with patients. At this time, no patient in any Macon County nursing home or long-term care facility have tested positive for COVID-19.

All the residents and staff of Macon Valley Nursing Home are being tested for COVID-19 at the direction MCPH’s Medical Director and Macon Valley’s leadership team, and plans are in place to isolate any residents, should there be a positive result. Macon Valley Nursing Home and Macon County Public Health have been working together and have verified that Macon Valley has all the necessary PPE, sanitizing, and monitoring supplies and guidance they need to assure that any spread is minimal.

In addition to Macon Valley staff and patients, MCPH is working to identify any additional close contacts of these individuals. The CDC defines close contact as being within approximately 6 feet of a person with an infection with COVID-19 case for a prolonged period of time of 10 minutes or longer. Based on information provided by the individual, county health officials will assess risks of exposure, determine which if any additional measures are needed such as temperature and symptom checks, quarantine and/or testing.

June 20 - Southwestern Community College officials confirmed on June 20 that a student has reported testing positive for COVID-19.

It’s the first case involving a student or employee at the college. The student was last at the Jackson Campus on Monday, June 15.  SCC  officials are working with local health department officials to locate anyone who may have come into contact with the individual.

All employees and students determined to have come into contact with the student have been notified and urged to get tested. Relevant classes have been canceled for Monday, June 22.

College administrators were made aware of the diagnosis directly by the student after 5 p.m. on Friday, June 19, and informed all students and employees via texts, calls and emails later that evening and Saturday morning.

Due to federal privacy laws, no information about the individual can be released at this time.

SCC  officials urge anyone who was at the college’s Jackson Campus on Monday, June 15, and is experiencing symptoms of respiratory illness (fever, cough, shortness of breath, etc.) to isolate and contact a healthcare provider immediately.

Friday evening, housekeeping crews thoroughly cleaned and disinfected all locations where the student reported having visited.

Since the pandemic began,  SCC  officials have followed all protocols recommended by the Centers for Disease Control and the N.C. Department of Health & Human Services - as well as direction from N.C. Gov. Roy Cooper.

On March 24,  SCC  primarily transitioned to a virtual college - other than a handful of programs designated as essential by state officials. Following Gov. Cooper’s phased reopening plan, designated employees began returning to campus for a soft reopening on May 26. While most summer classes are meeting online, classes that require face-to-face instruction began meeting on June 1.

Between March 24 and May 26, crews outfitted all  SCC  locations with plexiglass partitions, sanitizing stations and signage aimed at keeping employees, students and visitors safe.

Ongoing efforts to enhance those measures are still underway.


  • Memorial Park is open. Everyone visiting the park should practice social distancing and adhered to Phase 2 of Governor Cooper's re-opening guidelines.

    However, the park and building will not be available to rent until after July 17 -or- when Phase 2 of North Carolina's COVID-19 restrictions are eased.

  • The Gazebo will remain closed until renovations are completed. A new roof on the Gazebo is scheduled in the upcoming weeks.  

  • Town Hall lobby remains closed due to COVID-19. Customers are encouraged to mail in payments and utilize the drop box at Town Hall.

  • Pickin on the Square - Postponed until further notice.

  • Bars are closed.

  • The Franklin ABC Store will be limiting operational hours. The store will close at 6:00 p.m. each day.

May 08, 2020 Update

TDA Meeting Cancellation

Notice is hereby given that there will not be a regular meeting for the Franklin Tourism Development Authority Board for Monday May I I, 2020 at 5 :30 p.m. due to COVID 19 restrictions. The next regularly scheduled Franklin Tourism Development Authority Board meeting will be Monday June 8, 2020 at 5:30 p.m. in the Town Hall Boardroom, 95 East Main Street, Franklin, NC.

If you have any questions about the TDA, please contact, Summer Woodard, Town Manager.

State of NC Launches New COVID-19 Web Portal

The State of North Carolina has launched a new COVID-19 web portal at in an effort to gather all the COVID-19 related information from a wide range of State agencies. The existing DHHS site at will remain, and its content is accessible from the new site.



Utility Accounts Public Notice

Notice is hereby given that the Town of Franklin will suspend reconnection fees, late penalties and interest on Town of Franklin utility accounts for at least the next sixty (60) days. This is effective as of March 10, 2020, and is now extended pursuant to North Carolina Executive Order 124 and any extensions thereof.

We know that many of our customers are struggling during these difficult and uncertain times and we are committed to providing clean, safe drinking water so that you and your family can remain healthy. To make sure you are not surprised by a large past due balance later, we will continue to notify you when your account is past due. Our staff is available to work with you to set up a payment arrangement or assist with scheduling automatic payments.

Hard copies of North Carolina Executive Order 124 are available for pick up at Town Hall located at 95 East Main Street, Franklin, NC 28734. You may also download NCEO 124 here. For questions or assistance please call 828-524-2516.


Attention all customer’s due to the growing concern for COVID-19 novel coronavirus, if you have a general question or inquiry please knock on the window at the Franklin Town Hall reception area during business hours and someone will be able to assist you.

If come to Franklin Town Hall to make a utility or tax payment please utilize the drop box payment located out front. If you need a receipt, please put that request in envelope and we can mail, fax, or email that to you. If you have a question regarding a utility or tax payment please call 828-524-2516.

For assistance or questions regarding these notices, please call the Town of Franklin at 828-524-2516.


During the COVID-19 pandemic the world is currently facing, the Franklin Police Department will continually evaluate and update its day-to-day operations as needed. Changes in operation and response protocols will be implemented to protect sworn and non-sworn personnel and the public as we continue to serve the community. » READ THE LATEST UPDATES


The new website,, is available for a full list of resources available to local businesses. Additional resources are below.

» Download Macon Clean & Safe Business & Restaurant Posters (pdf)

» Add Your Business to Reopening Macon Website (click "Add a Business" in the upper right corner)

» See Reopening Resources for your business from the Macon County Ecomonic Development Commission

» Count on Me NC - A free online training program to help restaurants, hotels and other businesses learn the best ways to protect customers and employees from COVID-19. » VISIT WEBSITE



March 26 , 2020 - UPDATE - Emergency Proclamation 2020-2


Overview (please read complete text of download above for complete information):

During the State of Emergency previously declared within the corporate jurisdiction of the Town of Franklin, all lodging facilities including hotels, motels, resorts, inns, guest houses, bed and breakfasts, campgrounds, RV parks, vacation cabins, home rentals, and any and all short term rentals or leases within the said jurisdiction are ordered to be closed to the public at 5:00 p.m. on Friday, March 27th, 2020. For purposes of this proclamation, the term 'short-term' shall mean for a term of less than twenty-eight (28) days in duration.

Existing non-short-term rentals or leases that are continuously occupied are excluded from the operation of this declaration. The following persons and activities are further exempted:
a. Employees and independent contractors of the Town, County of Macon, any provider of medical care, or government or public utility.
b. Military, National Guard, or law enforcement personnel deployed and/or assigned to assist local agencies during the Local State of Emergency.
c. Town residents who occupy a lodging facility due to circumstances that have rendered the person's usual place of residence uninhabitable.
d. Anyone ordered quarantined within a lodging facility by an appropriate public health official.
e. Homeless persons occupying a lodging facility prior to the effective date and time of this proclamation; use of lodging facilities needed to house the homeless of the Town of Franklin in an emergency related to the COVID-19 response.
f. Use of a lodging facility if used as an emergency facility to assist with the COVlD-l9 response


Mass gatherings of persons in groups of more than 10 people are prohibited.. A mass gathering is defined as any event or convening that brings together more than 10 people in a single room or single space at the same time, such as an auditorium, stadium, area, large conference room, meeting hall, theater, or any other confined indoor or outdoor space. This includes parades, fairs, and festivals.

Childcare facilities are permitted to remain open pursuant to guidance from the NC Division of Child Development and Early Education.

Executive Orders issued and amended by the Governor of North Carolina including orders prohibiting or restricting the operation of business establishments, the congregation of people as well as the movement of people in public places, including but not limited to Executive orders number 116, 117, 118,119 and 120, will be enforced by local law enforcement officers or other agencies as appropriate.

All persons are urged to maintain social distancing (approximately six (6) feet away from other people) whenever possible and to continue to wash hands, and practice proper respiratory etiquette (including coughing into elbow).

lt is recommended lhat all persons whose point of departure originates from outside the area of , "community spread," currently including the states of New York, New Jersey, Washington, and Florida, and which shall also include other states which are subsequently designated areas of "community spread," and entering into the Town of Franklin for the Sole purpose of relocating temporarily into an area of less substantial spread, shall be subject to Quarantine and/or lsolation Orders by the Macon County Health Director in accordance with applicable state law and are hereby specificaily requested to quarantine or isolate themselves, as appropriate, for a period of fourteen (14) days to limit exposure to our residents and prevent a hardship for local infrastructure, including the healthcare industry.

March 17, 2020 - Town of Franklin Declares State of Emergency